Legal

Refund Policy

Published 2026-07-04 · Living document

These policies are published for transparency and are maintained as living documents. They receive ongoing internal review and will receive formal legal counsel review before enterprise deployments. Questions: [email protected].

The first-month guarantee

If your Digital Employee is not handling real customer conversations within its first month of deployment, we refund everything you have paid — the production fee and the first monthly fee. In full.

How to request it

Email [email protected] from the address on your account within 30 days of your deployment date. No forms, no phone tree, no "retention specialist". We may ask one question — what went wrong — because it helps us build better employees.

After the first month

The monthly subscription can be cancelled at any time and stops billing at the end of the current period. Partial months after the guarantee window are not refunded. The one-time production fee is not refundable after the guarantee window, because the work — education, examination, certification — has been performed.

What "handling real customer conversations" means

Your employee is live on your website (or agreed channel), responding to real visitors, and capturing leads as configured. If we miss that bar, the guarantee applies — simple as that.